15 minutes ago, ollyandpatch said:

Anybody know if Barrow has sold out as tickets coming up at zero cost?

I think (and I may be wrong on this) the tickets come as technically zero cost at first and then when you select where you want to sit/stand it allocates the appropriate price?

That's what I got when I ordered a home ticket for Tranmere. It was initially zero then I selected my seat and the price went up. I can't say if that's the case for Barrow as there are no tickets available at the moment so I'm only going on the home game ticket I ordered.

19 minutes ago, robf said:

I had a reply from the club that there are a few isolated issues but the majority are resolved. 

I have now been able to activate my a/c so it seems to be working for me.

So, it may be worth re-checking if you had problems as it seems to be working for me now.

Yes, I can log in now. However, it's only showing my loyalty points for the 23/24 season ticket, not the points for previous seasons.

3 minutes ago, prof said:

Yes, I can log in now. However, it's only showing my loyalty points for the 23/24 season ticket, not the points for previous seasons.

Don’t think they count before last season do they? Sure they are 2 seasons in total then get refreshed again 🤷‍♂️ So last season & this season maybe 

1 hour ago, pete vale said:

Bit of an update. It's now 13 days since my first request regarding points and Salford tickets, etc.

In that time I've sent x4 emails to x3 different addresses, made x5 calls of which one at reception was answered. That call prompted an email reply for me to send all relevant data that the club already has on file instead of looking into the issues. I compiled a letter of complaint, detailing all the errors found in our accounts, duplications, no season points, different supporter numbers this year compared to last and what appears to be my wifes name on this years ST account. (I worked out just what the 'Supporter Number' was and where it was on file). I have x2 different numbers on x2 accounts of which, neither show any points for 24/25. My wife has x2 accounts, x1 shows 24/25 points but not 'double' points as she has both ST's on account. Neither of us could log in and buy Salford tickets. As a consequence we didn't go to Salford, book official travel nor me purchase the new shirt to go in. Not going or receiving the points effectively puts us even lower in the 'pecking-order' going forward.

I have just recovered from Covid and could not go into the shop at the time. All said, I was so disappointed that I compiled a letter and hand delivered it to reception last Thursday (8th Aug) addressed to Matt Hancock.

Still no response or reply. We have not yet collected our Season Tickets, if indeed they are ready to collect.

Does anybody who works at Port Vale read comments on here? There is a lot of pushing out social media about the place.

This is my 50th year, last season was one of the worst in my time. Anywhere or anything else, it's report the poor customer service, complain and take my money elsewhere. Hard to do that with my club. It is just not right nor good enough. Heard the fans forum last week, attended the Supporters Club AGM last season, much the same was said as is now. All talk no action, is it "all fur coat - no knickers", as per?

Great start to the season thankfully because at the end of the day thats what we pay our money for. Very, very disappointed to say the least.

Where else would you put up with such poor service.....

Can I just ask why when u hand delivered your letter to reception why not just go the club shop instead to sort it out? 
One thing I will say is once u get your email it’s the easiest thing in the world to get into your wallet on your phone 

From my own point of view easy vale well done 

What do you do if you don't get the email?

I didn't intend on posting this without finishing it!
I know hospitality pay more than me and are greater drivers of revenue, but the treatment they get compared to the average fan, in terms of customer service, is absolutely staggering. Our loyalty is taken for granted.
I absolutely guarantee that if anyone in the Robbie Williams Suite was having any of the issues detailed on this thread, they'd be sorted by teatime.

If I had paid what they paid I would demand a superior service....That does not excuse poor customer service for the rest of us, listening to them it's all corporate speak and waffle.

Sent from my SM-A217F using onevalefan mobile app

16 minutes ago, Packmoor_vale said:

Can I just ask why when u hand delivered your letter to reception why not just go the club shop instead to sort it out? 
One thing I will say is once u get your email it’s the easiest thing in the world to get into your wallet on your phone 

From my own point of view easy vale well done 

I'd had enough of messing about tbh. They'd sold out of tickets for Salford and I'd been ill. We will be going into the shop this week for the ST's (if they have them). Spent hours trying to get help with all this. I did attend the Luton friendly and went into the shop then. It took 10 mins to sort the £10 ticket then. I did mention the points etc but the queues were massive. Took my mate 25 mins to get x3 Luton tickets at the counter. They said the terminals were 'slow'. Leaves a lot to be desired. Never had this mither with Bill Bells biscuit tin!

Points from the Salford game now updated for me at least.

I just really struggle with double standards towards fans.
 

So hospitality shouldn't have got cards?

Just now, Budgie_2260 said:

2 hours ago, JoeB2 said:

I just really struggle with double standards towards fans.

So hospitality shouldn't have got cards?

Not the card that I was told to come and collect in person, no.

Don't tell a ST holder to collect a ST card in person, but then before they arrive and without notice give that card to someone else and waste someone's morning and petrol money. 

If I had my QR code, or if they responded to my emails/calls, it would be mildly irritating, but I've now got to make a second journey to Burslem in a week (or get to the ground especially early on Saturday and stand in a queue for an hour) to get my ST as the QR code hasn't come through, in my spam or otherwise.

Just treat us with a bit of respect, and not 'well, balls to their time and money'. I'm rearranging days around their incompetency/double standards.

Just a head ups anyone who is a 1876 member it didn't automatically update the total(to pay) when my Dad tried to allocate the free game for Tranmere.  Amazingly he managed to get through on the phone and it was sorted on the screen while he spoke to them.  Could have just been an error on his account but they did say they were having issues so don't be surprised if that happens.🙄

I'm an ST holder and everything has worked OK on mine so far(touch wood!) e-mails have come through, points look about right, managed to get a Salford ticket ok(although it was an hour later going live than it said). Managed to link family/friend accounts as well.  I've obviously got lucky judging some of the comments but I think the system is generally better than the old one once you get it working, certainly the layout is better could just do with a screen/page with a breakdown of your points imo.

Edited August 13, 20241 yr by Shropshire_Valiant
Additional point

6 minutes ago, Shropshire_Valiant said:

Just a head ups anyone who is a 1876 member it didn't automatically update the total(to pay) when my Dad tried to allocate the free game for Tranmere.  Amazingly he managed to get through on the phone and it was sorted on the screen while he spoke to them.  Could have just been an error on his account but they did say they were having issues so don't be surprised if that happens.🙄

I'm an ST holder and everything has worked OK on mine so far(touch wood!) e-mails have come through, points look about right, managed to get a Salford ticket ok(although it was an hour later going live than it said etc. Managed to link family/friend accounts as well.  I've obviously got lucky judging some of the comments but I think the system is generally better than the old one once you get it working, certainly the layout is better could just do with a screen with a breakdown of your points imo.

To be honest it’s all worked perfectly fine for me. I’d try and make the point constructively that they could do with clarifying the print at home option on away tickets is only for other clubs that use Ticketmaster but then it might already be on there and I just missed it.

2 minutes ago, Guppys left peg said:

To be honest it’s all worked perfectly fine for me. I’d try and make the point constructively that they could do with clarifying the print at home option on away tickets is only for other clubs that use Ticketmaster but then it might already be on there and I just missed it.

Yes that confused me a bit, luckily my friend lives closer to Vale than me and was able to pick ours up for the Salford game but I'm 35 miles away so glad everything has worked as would be a pain in the proverbial otherwise as I can't get to VP in the week.

Not the card that I was told to come and collect in person, no.
Don't tell a ST holder to collect a ST card in person, but then before they arrive and without notice give that card to someone else and waste someone's morning and petrol money. 
If I had my QR code, or if they responded to my emails/calls, it would be mildly irritating, but I've now got to make a second journey to Burslem in a week (or get to the ground especially early on Saturday and stand in a queue for an hour) to get my ST as the QR code hasn't come through, in my spam or otherwise.
Just treat us with a bit of respect, and not 'well, balls to their time and money'. I'm rearranging days around their incompetency/double standards.

Totally agree, just don't see how this poor service has anything to do with people who have paid for hospitality?

Can someone please help a 79 year old supporter how to get his qr code ,I have nothing showing g on my account, so not sure what to do next ,nightmare what a system.