Bit of an update. It's now 13 days since my first request regarding points and Salford tickets, etc.

In that time I've sent x4 emails to x3 different addresses, made x5 calls of which one at reception was answered. That call prompted an email reply for me to send all relevant data that the club already has on file instead of looking into the issues. I compiled a letter of complaint, detailing all the errors found in our accounts, duplications, no season points, different supporter numbers this year compared to last and what appears to be my wifes name on this years ST account. (I worked out just what the 'Supporter Number' was and where it was on file). I have x2 different numbers on x2 accounts of which, neither show any points for 24/25. My wife has x2 accounts, x1 shows 24/25 points but not 'double' points as she has both ST's on account. Neither of us could log in and buy Salford tickets. As a consequence we didn't go to Salford, book official travel nor me purchase the new shirt to go in. Not going or receiving the points effectively puts us even lower in the 'pecking-order' going forward.

I have just recovered from Covid and could not go into the shop at the time. All said, I was so disappointed that I compiled a letter and hand delivered it to reception last Thursday (8th Aug) addressed to Matt Hancock.

Still no response or reply. We have not yet collected our Season Tickets, if indeed they are ready to collect.

Does anybody who works at Port Vale read comments on here? There is a lot of pushing out social media about the place.

This is my 50th year, last season was one of the worst in my time. Anywhere or anything else, it's report the poor customer service, complain and take my money elsewhere. Hard to do that with my club. It is just not right nor good enough. Heard the fans forum last week, attended the Supporters Club AGM last season, much the same was said as is now. All talk no action, is it "all fur coat - no knickers", as per?

Great start to the season thankfully because at the end of the day thats what we pay our money for. Very, very disappointed to say the least.

Where else would you put up with such poor service.....

I've contacted some people at the club to make them aware of the issue. Hopefully that may help. 

3 minutes ago, pete vale said:

Bit of an update. It's now 13 days since my first request regarding points and Salford tickets, etc.

In that time I've sent x4 emails to x3 different addresses, made x5 calls of which one at reception was answered. That call prompted an email reply for me to send all relevant data that the club already has on file instead of looking into the issues. I compiled a letter of complaint, detailing all the errors found in our accounts, duplications, no season points, different supporter numbers this year compared to last and what appears to be my wifes name on this years ST account. (I worked out just what the 'Supporter Number' was and where it was on file). I have x2 different numbers on x2 accounts of which, neither show any points for 24/25. My wife has x2 accounts, x1 shows 24/25 points but not 'double' points as she has both ST's on account. Neither of us could log in and buy Salford tickets. As a consequence we didn't go to Salford, book official travel nor me purchase the new shirt to go in. Not going or receiving the points effectively puts us even lower in the 'pecking-order' going forward.

I have just recovered from Covid and could not go into the shop at the time. All said, I was so disappointed that I compiled a letter and hand delivered it to reception last Thursday (8th Aug) addressed to Matt Hancock.

Still no response or reply. We have not yet collected our Season Tickets, if indeed they are ready to collect.

Does anybody who works at Port Vale read comments on here? There is a lot of pushing out social media about the place.

This is my 50th year, last season was one of the worst in my time. Anywhere or anything else, it's report the poor customer service, complain and take my money elsewhere. Hard to do that with my club. It is just not right nor good enough. Heard the fans forum last week, attended the Supporters Club AGM last season, much the same was said as is now. All talk no action, is it "all fur coat - no knickers", as per?

Great start to the season thankfully because at the end of the day thats what we pay our money for. Very, very disappointed to say the least.

Where else would you put up with such poor service.....

At least hospitality have got their fancy cards though mate.

I just really struggle with double standards towards fans.

 

4 minutes ago, pete vale said:

Bit of an update. It's now 13 days since my first request regarding points and Salford tickets, etc.

In that time I've sent x4 emails to x3 different addresses, made x5 calls of which one at reception was answered. That call prompted an email reply for me to send all relevant data that the club already has on file instead of looking into the issues. I compiled a letter of complaint, detailing all the errors found in our accounts, duplications, no season points, different supporter numbers this year compared to last and what appears to be my wifes name on this years ST account. (I worked out just what the 'Supporter Number' was and where it was on file). I have x2 different numbers on x2 accounts of which, neither show any points for 24/25. My wife has x2 accounts, x1 shows 24/25 points but not 'double' points as she has both ST's on account. Neither of us could log in and buy Salford tickets. As a consequence we didn't go to Salford, book official travel nor me purchase the new shirt to go in. Not going or receiving the points effectively puts us even lower in the 'pecking-order' going forward.

I have just recovered from Covid and could not go into the shop at the time. All said, I was so disappointed that I compiled a letter and hand delivered it to reception last Thursday (8th Aug) addressed to Matt Hancock.

Still no response or reply. We have not yet collected our Season Tickets, if indeed they are ready to collect.

Does anybody who works at Port Vale read comments on here? There is a lot of pushing out social media about the place.

This is my 50th year, last season was one of the worst in my time. Anywhere or anything else, it's report the poor customer service, complain and take my money elsewhere. Hard to do that with my club. It is just not right nor good enough. Heard the fans forum last week, attended the Supporters Club AGM last season, much the same was said as is now. All talk no action, is it "all fur coat - no knickers", as per?

Great start to the season thankfully because at the end of the day thats what we pay our money for. Very, very disappointed to say the least.

Where else would you put up with such poor service.....

For the Salford game you should have rang them and said your name was Ollie, you would have got a ticket then.

Just now, JoeB2 said:

I just really struggle with double standards towards fans.

 

I didn't intend on posting this without finishing it!

I know hospitality pay more than me and are greater drivers of revenue, but the treatment they get compared to the average fan, in terms of customer service, is absolutely staggering. Our loyalty is taken for granted.

I absolutely guarantee that if anyone in the Robbie Williams Suite was having any of the issues detailed on this thread, they'd be sorted by teatime.

Never a dull moment that’s for sure 😆

2 minutes ago, Vtid said:

Never a dull moment that’s for sure 😆

You can say that again.

Still do not have permission to log on Ticketmaster

Ticket master get in the bin 

Anybody know if Barrow has sold out as tickets coming up at zero cost?

I had a reply from the club that there are a few isolated issues but the majority are resolved. 

I have now been able to activate my a/c so it seems to be working for me.

So, it may be worth re-checking if you had problems as it seems to be working for me now.

Yeah, cheers Rob just managed to log in.👍👍

19 hours ago, Alan Baker said:

Can anyone help?

Trying to buy my Dad a ticket for Saturday but will only allocate seat to me at £25. How do I I set-up my Dad (OAP 😀)as another person on my account?

 

Now it seems to be working there is an option to reassign the ticket (for me at least). When you view the ticket you should see a Reassign option (image one) and you can enter their name to reassign it (image two):

Hope it works - good luck!

Image 1

Image 2

 

9 minutes ago, ollyandpatch said:

Anybody know if Barrow has sold out as tickets coming up at zero cost?

I’d be suprised if it’s sold out. Are they still on sale? Not coming up when I tried as you say though 👍🏻