6 minutes ago, darren1810 said:

Does anyone know if Barrow are paper tickets collection from the shop ?

My mate says they are QR code, news to me.

Any help appreciated as I'm going walk up tomorrow morning. 

TM only offered me a 'collection' option during the checkout process when I bought mine for the league game so I imagine they must be physical paper tickets.

1 hour ago, JoeB2 said:

Folk didn't leave it to the last minute, and your last sentence touches on the issue.

They ordered enough for the folk who paid a fiver. They arrived. They emailed fans to go and get them, and people began to.

At some point, someone decides to give those cards to members of hospitality - why, I'm not sure.

The club neglected to tell the fans who'd paid £5 that this was the case.

So, people continued to go up but were then told that they'd 'ran out of cards'.

So as easy it as it to presume everyone's a lazy git who has sauntered up at the last minute, a lot (including myself) went 10 days in advance and have to wait to the last minute because the club decided to give my card to more deserving fans and not bother to let me know,

Hospitality fans were asked if they wanted to pay £5 extra on top of their ticket price, if they wanted a card too. Therefore the Club knew how many cards needed ordering. It was NOT a case of hospitality fans  ""muscling in" and being given cards in preference to non hospitality fans.

They are physical tickets. 

 

View this email in your browser http://mobile-webview.gmail.com/484416681/blocked Following feedback from supporters and reviewing our operations within our Club Store across matchdays, we would like to inform supporters of the following changes to our Club Store and Ticketing matchday operations. To help alleviate queues throughout matchdays within our Club Store here at Vale Park, we have made the following operational changes throughout: From 9am until 1pm on matchdays, it will be very much “business as usual”, meaning that supporters looking for support with anything outside of and including matchday ticketing can receive that help from a member of our Club Store staff. This includes any queries regarding season tickets, 1876 Memberships, away ticket collections, shirt printing and everything in between will be acted on and supported immediately. From 1pm until 3pm, the Club Store will enter “matchday mode” meaning that staff will only be on hand to support with ticket and retail queries and purchases of that respective fixture only. This includes ticket and retail purchasing and the cashing in of 1876 Members’ free games, should that fixture be eligible for the offer. Between the hours of 1pm, shirt printing will also be unavailable. [A full list of eligible fixtures can be found here] Following each fixture, the Club Store will reopen to supporters with any and all ticketing and retail queries including away ticket collections, should they be available at that time. Our matchday purchasing windows (formerly known as the ticket office windows) will be reopened on matchdays as well as tickets continuing to be available in the club store to further reduce queuing and wait times. Any supporter who requires additional support with their account is encouraged to visit prior to 1pm on match day or during a day in the week.  To further support this, we will be keeping the store open until 8pm today (Friday 16th August) to ensure any supporter who is still to collect or download their tickets, as well as still experiencing problems with their e-ticketing account, can receive the additional help or any support they require. We would ask supporters to please be mindful that these changes will not irradicate queuing altogether. Please allow yourself sufficient time throughout peak hours at Vale Park, especially on matchdays. http://mobile-webview.gmail.com/484416681/blocked http://mobile-webview.gmail.com/484416681/blocked http://mobile-webview.gmail.com/484416681/blocked Copyright [emoji2398] 2024 Port Vale Football Club, All rights reserved. You are receiving this email because you opted in via our website. Our mailing address is: Port Vale Football Club Vale Park Hamil Road, Burslem Stoke-On-Trent, Staffordshire ST6 1AW United Kingdom Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list. http://mobile-webview.gmail.com/484416681/blocked

http://mobile-webview.gmail.com/484416681/blocked    

That's given me a right headache [emoji23]

2 hours ago, Dipepa delight said:

 

View this email in your browser http://mobile-webview.gmail.com/484416681/blocked Following feedback from supporters and reviewing our operations within our Club Store across matchdays, we would like to inform supporters of the following changes to our Club Store and Ticketing matchday operations. To help alleviate queues throughout matchdays within our Club Store here at Vale Park, we have made the following operational changes throughout: From 9am until 1pm on matchdays, it will be very much “business as usual”, meaning that supporters looking for support with anything outside of and including matchday ticketing can receive that help from a member of our Club Store staff. This includes any queries regarding season tickets, 1876 Memberships, away ticket collections, shirt printing and everything in between will be acted on and supported immediately. From 1pm until 3pm, the Club Store will enter “matchday mode” meaning that staff will only be on hand to support with ticket and retail queries and purchases of that respective fixture only. This includes ticket and retail purchasing and the cashing in of 1876 Members’ free games, should that fixture be eligible for the offer. Between the hours of 1pm, shirt printing will also be unavailable. [A full list of eligible fixtures can be found here] Following each fixture, the Club Store will reopen to supporters with any and all ticketing and retail queries including away ticket collections, should they be available at that time. Our matchday purchasing windows (formerly known as the ticket office windows) will be reopened on matchdays as well as tickets continuing to be available in the club store to further reduce queuing and wait times. Any supporter who requires additional support with their account is encouraged to visit prior to 1pm on match day or during a day in the week.  To further support this, we will be keeping the store open until 8pm today (Friday 16th August) to ensure any supporter who is still to collect or download their tickets, as well as still experiencing problems with their e-ticketing account, can receive the additional help or any support they require. We would ask supporters to please be mindful that these changes will not irradicate queuing altogether. Please allow yourself sufficient time throughout peak hours at Vale Park, especially on matchdays. http://mobile-webview.gmail.com/484416681/blocked http://mobile-webview.gmail.com/484416681/blocked http://mobile-webview.gmail.com/484416681/blocked Copyright © 2024 Port Vale Football Club, All rights reserved. You are receiving this email because you opted in via our website. Our mailing address is: Port Vale Football Club Vale Park Hamil Road, Burslem Stoke-On-Trent, Staffordshire ST6 1AW United Kingdom Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list. http://mobile-webview.gmail.com/484416681/blocked

http://mobile-webview.gmail.com/484416681/blocked

 

 

Cant believe this information is not on the official website .

50 minutes ago, philmpv said:

That's given me a right headache

Doubly so now! 

1 hour ago, Smallthorne clampet said:

Cant believe this information is not on the official website .

It is on the website 😅

Edited August 16, 20241 yr by Vtid

56 minutes ago, Vtid said:

It is on the website 😅

Oops 😁

Does anyone know if I buy 1876 membership tonight can I redeem the free game as Tranmere tomorrow or is it too late?

16 hours ago, JoeB2 said:

Folk didn't leave it to the last minute, and your last sentence touches on the issue.

They ordered enough for the folk who paid a fiver. They arrived. They emailed fans to go and get them, and people began to.

At some point, someone decides to give those cards to members of hospitality - why, I'm not sure.

The club neglected to tell the fans who'd paid £5 that this was the case.

So, people continued to go up but were then told that they'd 'ran out of cards'.

So as easy it as it to presume everyone's a lazy git who has sauntered up at the last minute, a lot (including myself) went 10 days in advance and have to wait to the last minute because the club decided to give my card to more deserving fans and not bother to let me know,

That just sounds like sour grapes…..from a lazy git.

Seriously though that’s poor form if true.

Does anyone know if it’s possible to choose your seat for away matches?

With the system last year there was a map which showed which seats are still available, and you could select from this.

On the new system it just keeps randomly allocating me a seat when I’m trying to get one for Barrow next week.

1 hour ago, Powerline said:

Does anyone know if it’s possible to choose your seat for away matches?

With the system last year there was a map which showed which seats are still available, and you could select from this.

On the new system it just keeps randomly allocating me a seat when I’m trying to get one for Barrow next week.

Apparently you will be able to choose your seat if the away club also uses Ticketmaster. So far neither Salford or Barrow do so we got random allocation. Nathan in the ticket office was trying to get this sorted by getting clubs to let us have an ISM I think it was called - an interactive seating map or something like that. Not sure what progress has been made on this though. It seems that 12 other clubs in L2 use Ticketmaster but don’t know who they are. 

52 minutes ago, Jacko51 said:

Apparently you will be able to choose your seat if the away club also uses Ticketmaster. So far neither Salford or Barrow do so we got random allocation. Nathan in the ticket office was trying to get this sorted by getting clubs to let us have an ISM I think it was called - an interactive seating map or something like that. Not sure what progress has been made on this though. It seems that 12 other clubs in L2 use Ticketmaster but don’t know who they are. 

Thanks Jacko.

Bit frustrating, but hopefully club can sort it. My dad has issues going up a lot of stairs so could really do with being able to pick seats for game.

Might get in touch with the club to follow up on the progress of this.

11 hours ago, Powerline said:

Thanks Jacko.

Bit frustrating, but hopefully club can sort it. My dad has issues going up a lot of stairs so could really do with being able to pick seats for game.

Might get in touch with the club to follow up on the progress of this.

We emailed Matt H about the issue specifically mentioning a friend of ours who has the same issue as your dad. He raised it at the Forum and said they were trying to sort something out. 

Anyone else able to login into their account via ticketmaster? Saying login failed when I try 🤦‍♂️😂