onevalefan.co.uk Present Past Specials About Forum
Jump to content
onevalefan.co.uk forum

Advert


Advert


Colin Garlick

boslemportvale91

By boslemportvale91
in Port Vale present

Recommended Posts

Advert

shone_a Newbie

shone_a

Posted
Posted
He was pleasant when we met and responded promptly to emails. If anyone has concerns they wish to raise with him his email address is [email protected]

 

I had a reply sent back from him. Fair play to him to admitting the problems and wanting to make a difference sadly for me the problems stem from the top though i really do hope he helps us improve off the field because we are lacking right now and seriously way behind many clubs in this day and age.

 

 

Sent from my VF-895N using the onevalefan mobile app

Link to comment
Share on other sites
the_tench Rookie

the_tench

Posted
Posted

Neither me or my family have attended vale park for months, we also didn't get season tickets this year for the first time in a while, I find it mind boggling that we haven't been contacted in any way shape or form to at least find out why we haven't renewed or what they could do to change our mind. It seems to me that no one actually cares which is very worrying , I hope colin can have some influence on this issue

Link to comment
Share on other sites
smithie Mentor

smithie

Posted
Posted
Neither me or my family have attended vale park for months, we also didn't get season tickets this year for the first time in a while, I find it mind boggling that we haven't been contacted in any way shape or form to at least find out why we haven't renewed or what they could do to change our mind. It seems to me that no one actually cares which is very worrying , I hope colin can have some influence on this issue

 

Your experience is entirely consistent with mine.

 

I have had to call the Ticket Office the last 3 summers running to offer my renewal payment. I know that if I hadn't called, they wouldn't have called me.

 

I called them last week to ask if they were planning to email me this year with renewal prices. After several minutes of confusion at their end, they read out my email address. It was wrong.

 

They are easily the worst customer service business I have ever dealt with.

Link to comment
Share on other sites
philpvfc Veteran

philpvfc

Posted
Posted

Attended half our home games 2 seasons ago, about 6 last season and 1 this season, I always buy my tickets online. I have bought tickets twice for Molineux in the last 2 seasons. I have never received any e-mail from Port Vale yet I get an e-mail from Wolves every week. There is next to no marketing at Port Vale!!

Link to comment
Share on other sites
smithie Mentor

smithie

Posted
Posted
Attended half our home games 2 seasons ago, about 6 last season and 1 this season, I always buy my tickets online. I have bought tickets twice for Molineux in the last 2 seasons. I have never received any e-mail from Port Vale yet I get an e-mail from Wolves every week. There is next to no marketing at Port Vale!!

 

Well obviously this week it was all about shifting the Gillingham tickets....all 129 of them.

Link to comment
Share on other sites
  • 2 months later...
1 Veteran

1

Posted
Posted
The guy was supposedly a top CEO and appointed back in the autumn.

I expected him to make an instant impact.

What has he done exactly?

What has he achieved?

Something doesn't add up at all with this appointment.

 

We're in a situation where the only people who care are those putting money in, i.e. the fans. whereas the people taking money out don't give a toss.

Link to comment
Share on other sites
suge1w Newbie

suge1w

Posted
Posted

I'm convinced that Smurthwaite does not know how to run a business. What is this guy's occupation per se? He understands next to nothing about marketing.

 

I have 2000 customer emails in my database. I send newsletters out offering member-only deals on a weekly basis. Since I've started doing this, my conversion rate has gone up ten fold. This is very basic marketing. Why can't a League One football club manage this?

 

You have emails of paying, passionate customers. Use them.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Reporting Posts and other information

    Rules - This forum is moderated but the admin team don't read everything. Don't assume we'll spot rule breaking and alert us by reporting content. Logged in users can hover over the post and click the orange button. Guests can contact us here. If you don't get on with another user you can "ignore" them. Click this link, type in their username and click save. Please check with the admin team if you wish to sell/auction any items. We're happy to support good causes but check first.

    Use - This forum may not be suitable for all as it may contain words or phrases not considered appropriate for some. You are personally responsible and potentially liable for the contents of your posting and could face legal action should it contain content of a defamatory or other illegal nature. Every message posted leaves a traceable IP number. Please do not reveal any personal information about yourself or anyone else (for example: phone number, address or email address). This forum is not in any way affiliated with Port Vale FC. OVF reserve the right to edit, delete, move or close any thread for any reason. If you spot an offensive post please report it to the admin team (instructions are above).

    Adverts - This site occasionally a) has adverts and sponsored features about gambling b) accepts sponsored posts from third parties. If you require help and advice on gambling read these links: Information on protecting young people | Addiction help from gambleaware.co.uk

  • Friends of OVF

Advert



×
×
  • Create New...