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[arthurdog]

29 minutes ago, prof said:

Supporters of many other clubs had problems too.

to be fair apart from the odd audio problem the service has been pretty good. 

[arthurdog]

I've received the same stock reply 4 times

Alan (iFollow) Feb 12, 2023, 00:28 UTC   Hi  Thank you for contacting iFollow Support Please accept our sincerest apologies for the problems you had accessing the live stream. We are now aware of the cause of the issue and preventative measures and fixes have been implemented to stop this from happening again. Should you have any further queries regarding this matter, please do let us know and we'll assist accordingly. Regards, Alan iFollow Support

[prof]

11 hours ago, arthurdog said:

to be fair apart from the odd audio problem the service has been pretty good. 

Yes, much better this season, but yesterday seems to have been a disaster for the coverage of many if not most EFL clubs.

I got the same stock reply, which - I notice - says nothing about a refund!

[Rockape99]

I used VPN  for an iPad and I had no issuess at all.

[arthurdog]

Just got this from Ashley Houghton at the Vale

We have received enquires from fans seeking compensation. We will process a full refund (for those that bought a match pass) or a pro-rata refund (for season or monthly pass holders) on the proviso that:

 

• They have logged a complaint
• We can see that they missed some or all match

 

Please advise any fans who have contacted you that they should contact [email protected] only if they have not already done so. If they have emailed that address already, their enquiry will be processed.

 

Please rest assured that the technical issue has been rectified and we are fully confident about streaming the matches tomorrow evening.

[prof]

22 hours ago, arthurdog said:

Just got this from Ashley Houghton at the Vale

We have received enquires from fans seeking compensation. We will process a full refund (for those that bought a match pass) or a pro-rata refund (for season or monthly pass holders) on the proviso that:

 

• They have logged a complaint
• We can see that they missed some or all match

 

Please advise any fans who have contacted you that they should contact [email protected] only if they have not already done so. If they have emailed that address already, their enquiry will be processed.

 

Please rest assured that the technical issue has been rectified and we are fully confident about streaming the matches tomorrow evening.

Yes, just to round off my earlier comments, I do now have the refund, so that at least was done efficiently.