Port Vale apologise for turnstile and ticketing issues and say improvements are on the way
Port Vale have responded to supporter concerns about issues with ticketing, retail and turnstiles and have promised that improvements are on the way.
There have been numerous complaints about issues accessing the Hamil Road stand in midweek as well as issues purchasing and collecting tickets.
The club say that they “take all feedback, positive and negative, on board and use it to develop our supporter experience.”
To address the turnstile problems the club say they have “recently recruited a new turnstile manager who will oversee pre-, during and post-matchday turnstile operations and following consistent staffing problems from the start of this season, we are also recruiting new turnstile operators to work alongside the existing staff that have continually shown commitment to the club. Weaknesses that have been identified with the condition and capability of current scanners, WIFI and staffing numbers are being addressed and a plan will be implemented effective immediately.”
On ticketing the club added that “We will have a further update over the coming weeks on how our long-term ticketing function and staffing will operate.”
The full statement can be read here