The Football League has issued a statement on the iFollow issues during Vale’s game against Cheltenham – although the statement offers no explanation of what caused the outage or which fans will obtain compensation.
Problems watching the live stream were reported by multiple Port Vale fans – with many commenting that the stream was buffering or stalling throughout the first half of the game.
Wednesday’s statement at least acknowledges that there were problems with the service. However, the statement offers no explanation for the problems only commenting that “isolated technical issues” were to blame and that they are “continuing to investigate” them. These vague phrases are not likely to reassure supporters that the issues will not reoccur in the future.
The statement also says that “all users affected will receive an email directly from the EFL regarding compensation” although it is unclear when that email will be sent and how many users will receive it.
The statement which was released on the official Cheltenham Town site said:
The EFL has today provided Cheltenham Town with an update on the issues that affected a number of supporters’ experience with iFollow last night.
The service is delivered by Endeavor Streaming, the EFL’s third party streaming partner, who have explained that on their platform caused the interruptions in service.
Endeavor have accepted that this level of service is way below the standards expected by the EFL and its Clubs and have apologised to the League, its Clubs and all supporters who were impacted.
Whilst it is now understood what led to the outages, the EFL has advised the Club that they are continuing to investigate to ensure that the issues do not re-occur. Please note that .
Like many other people I had no coverage of the 1st half but no issues at all with the 2nd half
I only saw about 10 minutes of the first 30 and saw more of the revolving circle .The most frustrating part is its like a traffic jam
you never know how long it’s going to lastI
It was Ok after the first 30 minutes
I have only had very minor issues with previous transmissions, but the Tues night Cheltenham game I only got last 5 mins of 1st half, 2nd half was fine, was able to watch full Replay of game following morning. Nothing beats going to games but this is next best thing. Roll on normality.
USELESS!
No Comments
Come on ifollow, get your act together or pack up
Same old efl not interested in supporters just in it to line there own pockets,crap service
It wasn’t just your game Peterborough Home game was only viewable for the last 35 minutes, I suspect the network are penny pinching as cloud providers have had capacity bursting for unexpected demand (rising viewing figures) for a decade,
viewer numbers have been increasing at our club and I suspect the lack of suitable cloud capacity overprovision, or capacity bursting for rises in viewing numbers is the problem.
The championship was affected the Saturday before (so this is not an isolated issue – the EFL should have vetted its streaming partner properly, that they have the ability to deliver short unexpected increases in demand – I mean, its only twice a week for 2 hours, and most people buy a ticket days ahead of a game