The Football League has issued a statement on the iFollow issues during Vale’s game against Cheltenham – although the statement offers no explanation of what caused the outage or which fans will obtain compensation.
Problems watching the live stream were reported by multiple Port Vale fans – with many commenting that the stream was buffering or stalling throughout the first half of the game.
Wednesday’s statement at least acknowledges that there were problems with the service. However, the statement offers no explanation for the problems only commenting that “isolated technical issues” were to blame and that they are “continuing to investigate” them. These vague phrases are not likely to reassure supporters that the issues will not reoccur in the future.
The statement also says that “all users affected will receive an email directly from the EFL regarding compensation” although it is unclear when that email will be sent and how many users will receive it.
The statement which was released on the official Cheltenham Town site said:
The EFL has today provided Cheltenham Town with an update on the issues that affected a number of supporters’ experience with iFollow last night.
The service is delivered by Endeavor Streaming, the EFL’s third party streaming partner, who have explained that on their platform caused the interruptions in service.
Endeavor have accepted that this level of service is way below the standards expected by the EFL and its Clubs and have apologised to the League, its Clubs and all supporters who were impacted.
Whilst it is now understood what led to the outages, the EFL has advised the Club that they are continuing to investigate to ensure that the issues do not re-occur. Please note that .