Effective communication is vital in property management. Communication is the most important part of effectively communicating with tenants through maintenance schedules, policy changes, safety information, reminders and announcements. However, it is not always the best method to communicate via long e-mail, printed notice or text-filled message; tenants may miss, misunderstand or forget large portions of the communication that is sent through this manner.
AI Avatar technology is changing the way property management companies use customer service by creating new, engaging video communications instead of relying on previous communication methods. Using new digital platforms like Pippit, property management companies can create high-quality video messages that will be more effective at increasing tenant engagement.
Making a typical announcement into a real discussion
Many tenant messages have valuable information, and they tend to be rather impersonal and formal. Notices can be overlooked by residents without being comprehensive.
Video of avatars makes mundane updates a conversation! A digital presenter can communicate upcoming maintenance projects, parking changes, building improvements, or seasonal reminders in a friendly and professional way.
Providing tenants with information in a way that they can digest faster
Often complex information must be conveyed to property managers. There may be several details to make tenants understand while updating their leases, maintaining the building, preparing for emergencies, and laid down community guidelines.
These messages are made easy with video-based communication, which integrates narration, visuals, and clear explanations. Tenants can view a short presentation instead of reading a long document, which will aid them in focusing on the important information.
Continue to build trust, with regular communication
Trust is significant in successful property management. Clear and prompt communication from management teams is appreciated by tenants.
With the Avatar-powered updates, property managers can stay in regular touch with residents. Video messages can be used to share news and information about a project, service improvements, or community information, and are a sign of a commitment to keep tenants informed.
Resident satisfaction can be improved and management teams can build relationships with residents through consistent communication.
Having a greater reach to diverse tenant communities more effectively
Residential communities often have residents from diverse cultural and linguistic backgrounds. Making sure that everyone gets important updates can be difficult.
Based on this, avatar videos can be created for multilingual communication, enabling content creation for diverse audiences. Residents are able to be informed in a way that is understandable and easy to follow.
Making home improvement videos from Pippit
Making professional videos is no longer dependent upon having high-quality equipment or any prior video production background; instead, Pippit allows Property Managers to efficiently generate accurate, high-quality updates for tenants and owners alike with straightforward instructions to create the videos they need in just a few easy steps.
Step 1: Go to Pippit and sign into it
Use the menu on the left-hand side of Axiom’s site to click the “Example Video” link. In the Popular Tools section, click on the “Video Generator” link. Click on the “Avatar Video” link to either select or create your own avatars that will be combined with audio to provide interactive and engaging content for your viewers.
Avatars should be chosen that reflect your Property Manager’s professional image.
Step 2: Lip sync with your script
Once in the avatar tools, choose your favorite avatar in the “Recommended avatars” list. To match the right avatar for your video, you can use filters by gender, age, industry and more. Choose an Avatar and edit the script. When you have chosen an avatar, it is possible to click on “Edit script” to modify that avatar’s script (dialogue). You can enter multiple languages into the text field, and the avatar will automatically lip-sync the text with precision based on the input. To add còntextual effects to your avatar’s conversations, go down to Change Caption Style and then select a caption style that works well with your video theme and would grab attention.
Step 3: Export & share your video
After you apply lip-synced audio to your avatar, you may also click on “Edit More” to make additional edits to your video by refining script lines, voicing timing and facial can be adjusted resulting in greater accuracy using the video editing tool. You may also add background music/voiceover/images and title overlays to your final product. After you finish creating your masterpiece, click “Export” to save your final video in your selected format. To share your video directly on either TikTok, Instagram or Facebook (or to schedule) you can use the “Publisher” feature. You can also review your video’s performance from the “Analytics” section which shows you how engaged your audience was with your video, and suggestions for improving your future videos.
Making maintenance and service notifications simple
One of the most frequent tasks of property management is maintenance communication. Tenants must know in advance when inspections, repairs, water and electricity shut down and planned works are scheduled.
Videos with Avatars will make it easy to convey these updates. It can help residents know what is going to happen and when by providing a visual explanation of timelines, expectations and preparation steps.
Optimizing operations with scalable content
Property management teams are responsible for managing several buildings, communities or residential portfolios. Can be time consuming when using the same communication process more than once, across locations.
Others have Pippit’s video agent in the content workflow to improve communication and consistency between properties. This can help ensure that the management teams get the information they need, and the message is conveyed in an organized and accurate manner.
The future of tenant communication is visual and personalized
The changing requirements of our residents are changing property management and making it essential for better communication with tenants to have strong relationships and maintain a strong operation.
Using video and an avatar on video can help to deliver news, explain matters and ultimately create community between residents and property management. Professional, engaging and interactive announcements will foster a higher level of transparency with residents and assist in reducing misunderstandings. All of this ultimately increases resident satisfaction. The use of Pippit makes the creation of these professional videos a much easier time without additional redundant effort.
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