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2 hours ago, Bede said:

Just to put some clarity to the allocation of tickets prior to official release.

This furore has mainly come from Tony Dyche and myself on social media.  Over the past few weeks we've been speaking to folk at away games that have started to comment on the apparent lack of prominent vale fans having to queue for high demand tickets, and criticism and sarcasm aimed at said fans always having the best seats at matches, but are never seen at the front of any queues.  It started as a bit of an awkward one as, the fans being mentioned are the ones that go to every match come what may.  In one respect, if anyone's deserving of preference then it's hard to deny their merits.  Openly and probably unfairly on here and PVO, Jacko has been called out on that.  We all know there's a group that would go to Mariupol if we drew them in some cup.

Now, aside from that group of folk, others have also been noticable and I had one or two other folk also questioning how these folk have managed to get high demand tickets without queueing.  This led us both to do a little digging.  In no time, an avalanch of information was forthcoming from people in person and by text messages and PM's online.  The more we dug, the worse it got.  I have also been presented screenshots of texts requesting tickets.  It reached a point a few days ago where we both blew our lids, particularly over Exeter.

So, laid out bare, those that have had priority reservations over season ticket holders are as follows:

  • Players -  Normal practice.  Unknown quantities but was told 4 family members of 1 player were sat near someone I know at Exeter. 
  • Staff - Normal practice I assume.  Unknown quantities
  • Fans that undertake voluntary work at the club - unknown quantities but verified
  • Box holders x 8 per box - Verified by box holders but some box holders unaware of available privilige and understandably angry
  • VP's - 1 each presumably but cannot verify (seen texts to ticket office myself for requests for reservations)
  • Official Travel coach users get them reserved (Not sure if all or a select few) - verified by several users of official travel
  • Staff of Synectics / Hubb foundation - verified by someone who works for one of them but can't recall which
  • Backdoor sales to mates of ticket office staff - this was openly happening in the food queue at Salford away

We can of course argue the merit of each of those and we'd all have a differing opinion of where the line should be drawn.  It is clear, however, that the volume going out and the hidden manner in which they do so leaves something of a sour taste, when tickets become high demand.

Basically, hundreds of tickets were flying out of the back door before reaching sale.  It is entirely wrong of the club to state that X amount of tickets have been allocated and will go on sale to ST holders as priority, when that is blatantly not the case.  The fact that the club were filming the huge queues for Exeter has rightly upset a few, because the club knew full well that of the 1300 tickets allocated, the actual figure on sale is rumoured to have been no more than 4-500.

Alongside that, Vale still honoured tickets that had been bought through the Exeter website debacle to fans that did not hold season tickets.  We know fans that chanced their arm and they were sat there awaiting their collection in an envelope with their name on.  On top of which, despite hundreds of season ticket holders being turned away after queueing for hours to purchase on the day, we know of one instance where a non-season ticket holder that was refunded for their tickets received a phonecall from the club to ask if they still wanted them?!

So, that basic lack of trust in the system has led to many fans braving the night to get in line.  I read a comment above saying none of those moaning about the ticketing were there last night, they are ll the die hards.  My mate Tony Dyche, who has been probably the biggest voice over this, was number 4 in the queue, pitching up in his bivvi bag at 10pm to spend the night on the floor to get his and my tickets.

Now, all that said, does it mean we want Carol's head on a pole?  Of <ovf censored> course not!!  I don't need to explain my background to many of you on here, but just because the Shanahans have done a fabulous job with our club so far, it should not mean that if and when certain things are lacking and need addressing, we are not entitled to call them out on that.  They wouldn't have the club in the first place if we'd taken that approach as fans in times past.  And that's all this is.  The ticket office have badly let them down and has left an unfortunate sour taste on an otherwise excellent season.  Given what we as a fan base have had to endure for the past 20 years, it's disappointing to hear that this behaviour is still present.  We expected better.  Just <ovf censored> treat us fairly.  We still have shallow wounds.

 

 

What the <ovf censored> has filming long queue's  making the club look good got to do with less tickets than the initial allocation was 🤷‍♂️ 
99% of the people who wanted tickets today have them 

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Just to put some clarity to the allocation of tickets prior to official release.
This furore has mainly come from Tony Dyche and myself on social media.  Over the past few weeks we've been speaking to folk at away games that have started to comment on the apparent lack of prominent vale fans having to queue for high demand tickets, and criticism and sarcasm aimed at said fans always having the best seats at matches, but are never seen at the front of any queues.  It started as a bit of an awkward one as, the fans being mentioned are the ones that go to every match come what may.  In one respect, if anyone's deserving of preference then it's hard to deny their merits.  Openly and probably unfairly on here and PVO, Jacko has been called out on that.  We all know there's a group that would go to Mariupol if we drew them in some cup.
Now, aside from that group of folk, others have also been noticable and I had one or two other folk also questioning how these folk have managed to get high demand tickets without queueing.  This led us both to do a little digging.  In no time, an avalanch of information was forthcoming from people in person and by text messages and PM's online.  The more we dug, the worse it got.  I have also been presented screenshots of texts requesting tickets.  It reached a point a few days ago where we both blew our lids, particularly over Exeter.
So, laid out bare, those that have had priority reservations over season ticket holders are as follows:
  • Players -  Normal practice.  Unknown quantities but was told 4 family members of 1 player were sat near someone I know at Exeter. 
  • Staff - Normal practice I assume.  Unknown quantities
  • Fans that undertake voluntary work at the club - unknown quantities but verified
  • Box holders x 8 per box - Verified by box holders but some box holders unaware of available privilige and understandably angry
  • VP's - 1 each presumably but cannot verify (seen texts to ticket office myself for requests for reservations)
  • Official Travel coach users get them reserved (Not sure if all or a select few) - verified by several users of official travel
  • Staff of Synectics / Hubb foundation - verified by someone who works for one of them but can't recall which
  • Backdoor sales to mates of ticket office staff - this was openly happening in the food queue at Salford away
We can of course argue the merit of each of those and we'd all have a differing opinion of where the line should be drawn.  It is clear, however, that the volume going out and the hidden manner in which they do so leaves something of a sour taste, when tickets become high demand.
Basically, hundreds of tickets were flying out of the back door before reaching sale.  It is entirely wrong of the club to state that X amount of tickets have been allocated and will go on sale to ST holders as priority, when that is blatantly not the case.  The fact that the club were filming the huge queues for Exeter has rightly upset a few, because the club knew full well that of the 1300 tickets allocated, the actual figure on sale is rumoured to have been no more than 4-500.
Alongside that, Vale still honoured tickets that had been bought through the Exeter website debacle to fans that did not hold season tickets.  We know fans that chanced their arm and they were sat there awaiting their collection in an envelope with their name on.  On top of which, despite hundreds of season ticket holders being turned away after queueing for hours to purchase on the day, we know of one instance where a non-season ticket holder that was refunded for their tickets received a phonecall from the club to ask if they still wanted them?!
So, that basic lack of trust in the system has led to many fans braving the night to get in line.  I read a comment above saying none of those moaning about the ticketing were there last night, they are ll the die hards.  My mate Tony Dyche, who has been probably the biggest voice over this, was number 4 in the queue, pitching up in his bivvi bag at 10pm to spend the night on the floor to get his and my tickets.
Now, all that said, does it mean we want Carol's head on a pole?  Of course not!!  I don't need to explain my background to many of you on here, but just because the Shanahans have done a fabulous job with our club so far, it should not mean that if and when certain things are lacking and need addressing, we are not entitled to call them out on that.  They wouldn't have the club in the first place if we'd taken that approach as fans in times past.  And that's all this is.  The ticket office have badly let them down and has left an unfortunate sour taste on an otherwise excellent season.  Given what we as a fan base have had to endure for the past 20 years, it's disappointing to hear that this behaviour is still present.  We expected better.  Just treat us fairly.  We still have shallow wounds.
 
 

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3 minutes ago, Packmoor_vale said:

What the <ovf censored> has filming long queue's  making the club look good got to do with less tickets than the initial allocation was 🤷‍♂️ 
99% of the people who wanted tickets today have them 

That refers to Exeter!

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Posted (edited)
9 minutes ago, Bede said:

That refers to Exeter!

Either way mate do u and Doha think the club is filming fans queuing up who they know ain’t going get a ticket? 
All of a sudden every vale fan wants be treated the same as a fan who has travelled to most parts of this country this season it’s <ovf censored> 

 

Edited by Packmoor_vale
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Yes, they did exactly that. 

I don’t agree it makes us look good. Sleeping on the floor for tickets in 2022 makes us look ridiculous.

We can only hope that this changes in the summer and hopefully we go up and don’t have to scramble for paltry amounts of tickets for important games. 

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5 minutes ago, Bede said:

Yes, they did exactly that. 

I don’t agree it makes us look good. Sleeping on the floor for tickets in 2022 makes us look ridiculous.

We can only hope that this changes in the summer and hopefully we go up and don’t have to scramble for paltry amounts of tickets for important games. 

So your saying whoever did the videoing knew they were filming fans sleeping outside on the floor for nothing as they knew no tickets were left??? 

Exeter are in league 1 so the same problems will be there next season wether we go up or not I’m trusting the club to sort it im still not sure how they could of made it better this season bearing in mind we had 6k fans tops 2 months ago 

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3 hours ago, Bede said:

Just to put some clarity to the allocation of tickets prior to official release.

This furore has mainly come from Tony Dyche and myself on social media.  Over the past few weeks we've been speaking to folk at away games that have started to comment on the apparent lack of prominent vale fans having to queue for high demand tickets, and criticism and sarcasm aimed at said fans always having the best seats at matches, but are never seen at the front of any queues.  It started as a bit of an awkward one as, the fans being mentioned are the ones that go to every match come what may.  In one respect, if anyone's deserving of preference then it's hard to deny their merits.  Openly and probably unfairly on here and PVO, Jacko has been called out on that.  We all know there's a group that would go to Mariupol if we drew them in some cup.

Now, aside from that group of folk, others have also been noticable and I had one or two other folk also questioning how these folk have managed to get high demand tickets without queueing.  This led us both to do a little digging.  In no time, an avalanch of information was forthcoming from people in person and by text messages and PM's online.  The more we dug, the worse it got.  I have also been presented screenshots of texts requesting tickets.  It reached a point a few days ago where we both blew our lids, particularly over Exeter.

So, laid out bare, those that have had priority reservations over season ticket holders are as follows:

  • Players -  Normal practice.  Unknown quantities but was told 4 family members of 1 player were sat near someone I know at Exeter. 
  • Staff - Normal practice I assume.  Unknown quantities
  • Fans that undertake voluntary work at the club - unknown quantities but verified
  • Box holders x 8 per box - Verified by box holders but some box holders unaware of available privilige and understandably angry
  • VP's - 1 each presumably but cannot verify (seen texts to ticket office myself for requests for reservations)
  • Official Travel coach users get them reserved (Not sure if all or a select few) - verified by several users of official travel
  • Staff of Synectics / Hubb foundation - verified by someone who works for one of them but can't recall which
  • Backdoor sales to mates of ticket office staff - this was openly happening in the food queue at Salford away

We can of course argue the merit of each of those and we'd all have a differing opinion of where the line should be drawn.  It is clear, however, that the volume going out and the hidden manner in which they do so leaves something of a sour taste, when tickets become high demand.

Basically, hundreds of tickets were flying out of the back door before reaching sale.  It is entirely wrong of the club to state that X amount of tickets have been allocated and will go on sale to ST holders as priority, when that is blatantly not the case.  The fact that the club were filming the huge queues for Exeter has rightly upset a few, because the club knew full well that of the 1300 tickets allocated, the actual figure on sale is rumoured to have been no more than 4-500.

Alongside that, Vale still honoured tickets that had been bought through the Exeter website debacle to fans that did not hold season tickets.  We know fans that chanced their arm and they were sat there awaiting their collection in an envelope with their name on.  On top of which, despite hundreds of season ticket holders being turned away after queueing for hours to purchase on the day, we know of one instance where a non-season ticket holder that was refunded for their tickets received a phonecall from the club to ask if they still wanted them?!

So, that basic lack of trust in the system has led to many fans braving the night to get in line.  I read a comment above saying none of those moaning about the ticketing were there last night, they are ll the die hards.  My mate Tony Dyche, who has been probably the biggest voice over this, was number 4 in the queue, pitching up in his bivvi bag at 10pm to spend the night on the floor to get his and my tickets.

Now, all that said, does it mean we want Carol's head on a pole?  Of <ovf censored> course not!!  I don't need to explain my background to many of you on here, but just because the Shanahans have done a fabulous job with our club so far, it should not mean that if and when certain things are lacking and need addressing, we are not entitled to call them out on that.  They wouldn't have the club in the first place if we'd taken that approach as fans in times past.  And that's all this is.  The ticket office have badly let them down and has left an unfortunate sour taste on an otherwise excellent season.  Given what we as a fan base have had to endure for the past 20 years, it's disappointing to hear that this behaviour is still present.  We expected better.  Just <ovf censored> treat us fairly.  We still have shallow wounds.

 

 

A superb post which articulates the concerns far better than I ever could.

As you say, there's some fans in which I don't have an issue getting to away games; its almost an informal loyalty scheme for those who do go to Carlisle on a Tuesday night. 

However; Synectics and Hubb staff, official coach travellers, and mates of the ticket office staff getting tickets before ST holders is an absolute joke. It's a practice which needs to be stopped ASAP.

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Im a season ticket holder who has attended half a dozen away matches this season.

I certainly don't get any access to reserved tickets.

I don't know if I'm missing something, but I'm more than happy for sponsors to 'have their noses in the trough' if early access to away tickets encourages them to spend more money next season which in turn helps fund a better playing squad.

I guess the same applies to VPs and box owners for the same reason and to an extent volunteer's who give up their spare time to help the club.

I appreciate its a capitalist stance, but all money is reinvested for the greater good.

Maybe I'm being nieve

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35 minutes ago, Packmoor_vale said:

Either way mate do u and Doha think the club is filming fans queuing up who they know ain’t going get a ticket? 
All of a sudden every vale fan wants be treated the same as a fan who has travelled to most parts of this country this season it’s <ovf censored> 

 

No, I think every Vale fan should be treated equally to staff at Synectics, the official coach travellers, and mates of the ticket office. They should be in the queue like everyone else.

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1 minute ago, Joe B said:

No, I think every Vale fan should be treated equally to staff at Synectics, the official coach travellers, and mates of the ticket office. They should be in the queue like everyone else.

So you don’t think there should be a loyalty scheme???

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A superb post which articulates the concerns far better than I ever could.
As you say, there's some fans in which I don't have an issue getting to away games; its almost an informal loyalty scheme for those who do go to Carlisle on a Tuesday night. 
However; Synectics and Hubb staff, official coach travellers, and mates of the ticket office staff getting tickets before ST holders is an absolute joke. It's a practice which needs to be stopped ASAP.
I thought you'd 'made your point' (over and over again) and had promised to give it a rest.
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Posted (edited)
3 minutes ago, Jacko51 said:

So you don’t think there should be a loyalty scheme???

I do. Fans like you should be top of the list every game.

I'm not sure why Synectics staff are getting tickets, or mates of the ticket office staff, or coach travellers on the basis that they go on the coach

They'd get tickets based on attendance at games + points accumulated, not the form of transport they use. There are lots of fans who go to every game who go in their own transport and don't get the tickets reserved for them in this current system.

Edited by Joe B
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Posted (edited)
10 minutes ago, Budgie_2260 said:

I thought you'd 'made your point' (over and over again) and had promised to give it a rest. emoji1696.png

I saw Bede's excellent post and wanted to commend/reinforce. It was gratifying to see someone so excellently back up what I've been saying after a few were making out I was out for a moan for moaning's sake/saying I'd been prove wrong, and not a passionate fan with a genuine concern.

I will retreat to the shadows and leave you all alone.

As you were, JB x

Edited by Joe B
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Im a season ticket holder who has attended half a dozen away matches this season.

I certainly don't get any access to reserved tickets.

I don't know if I'm missing something, but I'm more than happy for sponsors to 'have their noses in the trough' if early access to away tickets encourages them to spend more money next season which in turn helps fund a better playing squad.

I guess the same applies to VPs and box owners for the same reason and to an extent volunteer's who give up their spare time to help the club.

I appreciate its a capitalist stance, but all money is reinvested for the greater good.

Maybe I'm being nieve


Agreed , those mentioned who are getting tickets I don’t see the issue

Investing extra money into the club , giving up their time to the club , employed and working for the clubs owners

These are perks for their loyalty and financially supporting the club.

The friends of ticket office story will be very much an odd occasion. And we are talking a handful of tickets . This kind of thing will go on at every club in the country.

The official coach fans , for me I understand benefiting from again supporting the club by way of how they travel. Like mentioned it’s an unofficial loyalty scheme.

The system needs a refresh , but I guarantee there will be complaints on whatever is decided .

On a side note , I noticed the cues were sorted for the last home game .. and service was also good for food and drinks .. not as much of a whimper of praise .. granted a side issue .. it’s a bit like when we win , the forum is dead .. only happy when we are having a good moan and grumble

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Posted (edited)
9 minutes ago, Jacko51 said:

So you don’t think there should be a loyalty scheme???

Does that include being mates with a member of staff/ player and getting tickets when you don’t even support vale before loyal fans? I now a few who got Exeter tickets that Don’t even support the vale 

Edited by PortVale4Life

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Posted (edited)

I'm not sure about a loyalty scheme/ this unofficial hierarchy of fans who have the time, money and wherewithal getting first dibs on tickets. Should people who can't afford to go to Carlisle on a Tuesday night, or those who have to work rather than attend some games be treated as lesser fans? I'm sure lots of people would be more able to make length away trips if they were handed tickets on a plate.

I guess if there is to be some kind of scheme that rewards the more frequent attendees with priority on tickets, it should be transparent, people should know what they need to do to be eligible, and all those who qualify should be rewarded, not just the chosen few.

Edited by mr.hobblesworth
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