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Play-offs v Swindon Tickets


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Hundreds of tickets getting to general sale yet the club can’t be bothered to return calls from season ticket holders who can’t get to the ground to sell tickets to them.

Absolutely incredible.

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5 minutes ago, connor hackett said:
8 minutes ago, connor hackett said:
Hundreds left according to a tweet from the club emoji106.png

Edit: it doesn't say hundreds, it just says general sale

There are 500 going to general sale. 

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Anyone planning on another dawn arrival tomorrow for general sale - it's only 2 per person now, not up to 8 like ST holders who had all the cards with them. Hope no one gets caught out.

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If anyone can get me an away ticket and meet me at Swindon be much appreciated..despite my moniker I live in Portsmouth. Queuing in Burslem ain't happening...obviously a beer in it!

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40 minutes ago, philmpv said:

Having the same issue as others it seems. Got a ST for the Railway Stand but conner book it

I also had that issue.  There's a link that says 'If you have not already set up an online account but have purchased a season or membership ticket click here' I clicked the link and reset my password, it then allowed me to buy it.

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59 minutes ago, onestepatatime said:

I am not going to repeat Bede's post just now but I feel it's one of the best written accounts of what's going on and a resume of fans frustrations that I openly applaud him for his view. I love Vale/ Carol /Kevin et al but fans like me appreciate honest open truth. We all know and accept that ticket allocation for any events give rise to moans, gripes and questions but to read Bede's post must enlighten fans' ideas of what's happening behind the fans backs at our fantastic Club. Incidentally I was one of the unfortunate to queue for hours for Exeter tickets to be told, about 20 yards from the ticket office that they had sold out. To say I was aggrieved and flabbergasted that no one had had the decency to come out and advise the queue of the lack of tickets actually for sale that day is an understatement. I therefore chose not to queue today and believe me that hurts as I have attended a big percentage of away games and I wanted to watch my beloved Vale beat Swindon at their place. Sorry to go on but I honestly hope Carol can improve this tricky situation next season as we continue our rise through the Leagues.

Bede,s post spot on. Dont expect too many replies to it though.

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Was told it’s on the Hamil road car park, think it’s seating.

Dont know how they will stop people just looking over the wall without paying.

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Just to put some clarity to the allocation of tickets prior to official release.
This furore has mainly come from Tony Dyche and myself on social media.  Over the past few weeks we've been speaking to folk at away games that have started to comment on the apparent lack of prominent vale fans having to queue for high demand tickets, and criticism and sarcasm aimed at said fans always having the best seats at matches, but are never seen at the front of any queues.  It started as a bit of an awkward one as, the fans being mentioned are the ones that go to every match come what may.  In one respect, if anyone's deserving of preference then it's hard to deny their merits.  Openly and probably unfairly on here and PVO, Jacko has been called out on that.  We all know there's a group that would go to Mariupol if we drew them in some cup.
Now, aside from that group of folk, others have also been noticable and I had one or two other folk also questioning how these folk have managed to get high demand tickets without queueing.  This led us both to do a little digging.  In no time, an avalanch of information was forthcoming from people in person and by text messages and PM's online.  The more we dug, the worse it got.  I have also been presented screenshots of texts requesting tickets.  It reached a point a few days ago where we both blew our lids, particularly over Exeter.
So, laid out bare, those that have had priority reservations over season ticket holders are as follows:
  • Players -  Normal practice.  Unknown quantities but was told 4 family members of 1 player were sat near someone I know at Exeter. 
  • Staff - Normal practice I assume.  Unknown quantities
  • Fans that undertake voluntary work at the club - unknown quantities but verified
  • Box holders x 8 per box - Verified by box holders but some box holders unaware of available privilige and understandably angry
  • VP's - 1 each presumably but cannot verify (seen texts to ticket office myself for requests for reservations)
  • Official Travel coach users get them reserved (Not sure if all or a select few) - verified by several users of official travel
  • Staff of Synectics / Hubb foundation - verified by someone who works for one of them but can't recall which
  • Backdoor sales to mates of ticket office staff - this was openly happening in the food queue at Salford away
We can of course argue the merit of each of those and we'd all have a differing opinion of where the line should be drawn.  It is clear, however, that the volume going out and the hidden manner in which they do so leaves something of a sour taste, when tickets become high demand.
Basically, hundreds of tickets were flying out of the back door before reaching sale.  It is entirely wrong of the club to state that X amount of tickets have been allocated and will go on sale to ST holders as priority, when that is blatantly not the case.  The fact that the club were filming the huge queues for Exeter has rightly upset a few, because the club knew full well that of the 1300 tickets allocated, the actual figure on sale is rumoured to have been no more than 4-500.
Alongside that, Vale still honoured tickets that had been bought through the Exeter website debacle to fans that did not hold season tickets.  We know fans that chanced their arm and they were sat there awaiting their collection in an envelope with their name on.  On top of which, despite hundreds of season ticket holders being turned away after queueing for hours to purchase on the day, we know of one instance where a non-season ticket holder that was refunded for their tickets received a phonecall from the club to ask if they still wanted them?!
So, that basic lack of trust in the system has led to many fans braving the night to get in line.  I read a comment above saying none of those moaning about the ticketing were there last night, they are ll the die hards.  My mate Tony Dyche, who has been probably the biggest voice over this, was number 4 in the queue, pitching up in his bivvi bag at 10pm to spend the night on the floor to get his and my tickets.
Now, all that said, does it mean we want Carol's head on a pole?  Of course not!!  I don't need to explain my background to many of you on here, but just because the Shanahans have done a fabulous job with our club so far, it should not mean that if and when certain things are lacking and need addressing, we are not entitled to call them out on that.  They wouldn't have the club in the first place if we'd taken that approach as fans in times past.  And that's all this is.  The ticket office have badly let them down and has left an unfortunate sour taste on an otherwise excellent season.  Given what we as a fan base have had to endure for the past 20 years, it's disappointing to hear that this behaviour is still present.  We expected better.  Just treat us fairly.  We still have shallow wounds.
 
 
Don't think I've ever seen a post hit the nail on the head quiet like this, hats off for the investigative work.

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In reply to Bede’s post , I can confirm that when I was a VP season ticket holder I could always email a reservation of a ticket before they went on sale to st holders of other areas of the ground.

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Posted (edited)

I forgot to add sponsors having their snouts in the trough also!

They have to address this shitshow as a major priority over the summer.  Those in the ticket office need a <ovf censored> rocket too.  Regardless of where we draw the line as to who should be entitled to first dibs, that line has been abused beyond belief.  Culture change very much needed.  Bring back Ted!

Edited by Bede
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I also had that issue.  There's a link that says 'If you have not already set up an online account but have purchased a season or membership ticket click here' I clicked the link and reset my password, it then allowed me to buy it.
Yes I tried that at the time. Not happening for me. Gonna have to pop up tmoz after work. Frustrating thing is that i can see that my seats been reserved for me in the 'my orders' bit which lists your historical transactions but it wont let me buy it! Ball ache but needs to be done

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I gave up on the website today after an hour of countdowns with no Rachael Riley's and went up get mine

2 hours and 10 minutes later i got served....slightly longer than the match i've paid for

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