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Exeter Tickets


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Posted (edited)
2 hours ago, Rampant Zebra said:

I have just had an email from Exeter City:

 

Dear xxxx

We would like to further apologise for the website glitch that has caused unnecessary stress and confusion for you all. We are working with Port Vale on this issue and still looking into the early sale of tickets and will be in touch by Thursday evening with a further update. ECFC Ticketing

 

No mention of a refund though...

I got that yeah.

Not before I’d tried to email the ticketing@… address they gave on Monday’s email. It bounced.

According to somebody who rang Exeter this morning they’re blaming Vale now for ‘moving the goalposts’.

It sounds very much like they would prefer to keep the money and honour the tickets, or at least not have to do the admin involved with handing the money back.

Oh well, it’s only football fans I suppose. Not real customers. 

Edited by Santa

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Current EFL rules are as follows (usual allocation 2000 or 10% of capacity to be available)

34.3.2    Clubs are required to sell tickets for their away matches if required to do so by the Home Club and similarly Home Clubs are required to supply tickets for their Home Matches to the Away Club for sale by the Away Club to its supporters if so requested by the Away Club.  These tickets are to be made available on a sale or return basis and must be ordered by the Away Club at least five weeks before the League Match to which they relate.  The Home Club must deliver those tickets to the Away Club at the latest four weeks before the League Match to which they relate.  Where any match is arranged at shorter notice the above steps shall be taken as soon as is reasonably practicable.  Visiting Supporters should also have the same opportunity to take advantage of pre-booking discounts that apply to home supporters.

Seems that Exeter jumped the gun?

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3 hours ago, Rampant Zebra said:

I wonder if Exeter have discovered the cost to them of refunding around 400 tickets via credit card and are a little less enthusiastic about it now. 

Where has this number of 400 come from?  I’d be very surprised if that many were sold in the short window they appear to have been on sale.  If it is that many then 100% Exeter should issue refunds.  On the other hand if it’s only a hundred or so then good luck to those who bought them, not that I’m one of those lucky few.

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1 hour ago, Guitar Ray said:

Where has this number of 400 come from?  I’d be very surprised if that many were sold in the short window they appear to have been on sale.  If it is that many then 100% Exeter should issue refunds.  On the other hand if it’s only a hundred or so then good luck to those who bought them, not that I’m one of those lucky few.

I read it on here! 

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6 hours ago, Guppys left peg said:

Anyone know when the Walsall tickets are on sale? Only reason I ask is Swindon who go there last day have already apparently sold out their allocation for that game and we’ve had nothing so far.

Yes very strange. All 1514 sold..They went on sale on March 22nd.

Maybe Walsall and Vale are discussing a larger allocation?

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8 hours ago, Guitar Ray said:

Ok, not seen that.  I’d have to question the figure 400, unless it was possible for individual fans to buy a large quantity in one go.

Don't know about the figure of 400. But i can vouch a mate of mine got 7 tickets for us, ironically we are all season ticket holders.

So maybe there were a few people buying in multiples ? 

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1 minute ago, Santa said:

The number being put about on Sunday was 281 which didn’t sound very plausible to me. 

I had also heard that number and at the same time someone at the club advised that purchased tickets would be honoured.   This seems to have subsequently changed.

I'd purchased 8 tickets, all ST holders and nearly all attend most, if not all, away games.  Not that that has any bearing on who 'deserves' a ticket especially in the current circumstances with Covid etc.

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54 minutes ago, NellyTheValiant said:

I had also heard that number and at the same time someone at the club advised that purchased tickets would be honoured.   This seems to have subsequently changed.

It wouldn’t surprised me if it got changed back. I don’t think the Exeter ticket office have the inclination or perhaps even the competence required to process several hundred (?) refunds.

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12 hours ago, ollyandpatch said:

Yes very strange. All 1514 sold..They went on sale on March 22nd.

Maybe Walsall and Vale are discussing a larger allocation?

Yeah, possibly explains why nothing has been announced yet.

Surely they will give us the same allocation of 2874 that Swindon have had. Pretty much guaranteed to sell out.

Maybe they're going to give us even more.........the whole of Junction 9?! 😆

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32 minutes ago, Santa said:

It wouldn’t surprised me if it got changed back. I don’t think the Exeter ticket office have the inclination or perhaps even the competence required to process several hundred (?) refunds.

I guess you haven't had your refund? I have shredded my tickets, fortunately I still have the pdf version so I can print more if necessary. I suspect there may be reluctance from Exeter to give mass refunds due to the cost and logistics of the operation. 

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