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Turnstile situation at the Railway Stand/Paddock.


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5 hours ago, dantheman said:

Shouldn’t matter though. If you sell on the day you sell on the day and should be prepared as such.

Needs to be something done. Shouldn’t matter what time you turn up. You should be able get in far easier. Don’t see those queues at big prem clubs. This is not an isolated incident this season either. Admittedly not normally that bad. 
 

if we are hoping/trying to increase the fan base than the whole day has to be a seamless event else all you do is create more reason for not going back. 
 

We are very well ran in a lot of ways now but getting into the ground is still a joke at times. 

Why is it a joke, IMO it is only a joke if you turn up 5-10 mins before KO on a game that the majority knew would be an increase on normal match day numbers. I got there at my normal time 20 - 25 mins before KO about 6 in front of me in the que. Normal service will be resumed next Sat.

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13 hours ago, bertiepee said:

Another issue , I went to get my ticket on Friday morning for my season ticket seat in the railway stand only to be told sorry we have already sold that seat ticket to someone else online , and I know I’m not the only one this happened to Wouldn’t it be great if we could send these issues to someone at the club and they could be followed up 

Sorry but the Club did put out inf that any unclaimed ST seats would be on general sale from the monday before the game mate. I agree that the Paddock is not fit to allow a good crowd in within a propr timescale. My old bug bear is how you can't get to the bogs because there's a mass blockage of people trying to use the food outlet. that's been going on forever! Not beyond the wit of a successful tech company to put in modern turnstiles with no attendant and auto scanners like at e.g. Rotherham. That one seemingly permanently shut stile at the Railway Paddock should be a prime candidate for such a conversion. And for good measure it will be wider to allow for the fact that the population is no longer in a post war, food austerity situation like it was when the ground was built. That would end the walk of shame for some people to need to be let in at the big gate after getting their ticket scanned. And before you think me unkind, I have done just that myself, especially with three layers and the big coat on!

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9 minutes ago, Santa said:

By the way, did anyone notice that when they turned the scoreboard off and on again this week, it tripped all the lights in the away end?

Yes, noticed that.

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My Daughter brought me two tickets for yesterdays game as a xmas present in the bycars could not remember my flexi ten row and seat number the ticket office found my name and address but could not find my seat so sold her two tickets for the back row of the bycars the tickets where for season ticket holders seats like i said they sold these tickets before xmas.

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21 minutes ago, JAMO-IN-MEXICO said:

Sorry but the Club did put out inf that any unclaimed ST seats would be on general sale from the monday before the game mate. I agree that the Paddock is not fit to allow a good crowd in within a propr timescale. My old bug bear is how you can't get to the bogs because there's a mass blockage of people trying to use the food outlet. that's been going on forever! Not beyond the wit of a successful tech company to put in modern turnstiles with no attendant and auto scanners like at e.g. Rotherham. That one seemingly permanently shut stile at the Railway Paddock should be a prime candidate for such a conversion. And for good measure it will be wider to allow for the fact that the population is no longer in a post war, food austerity situation like it was when the ground was built. That would end the walk of shame for some people to need to be let in at the big gate after getting their ticket scanned. And before you think me unkind, I have done just that myself, especially with three layers and the big coat on!

Big games always cause problems, it is bound to take longer for a larger crowd to pass through turnstiles built to deal with coins. Games would then be made all-ticket and sold in the weeks before not on the day. So roll-on swipe/contactless scanners and wider entrances.

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30 minutes ago, JAMO-IN-MEXICO said:

Sorry but the Club did put out inf that any unclaimed ST seats would be on general sale from the monday before the game mate.

"Please note, season ticket seats will be reserved until Friday 7th January. These will then become available on matchday."

 

 

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12 hours ago, blackdog said:

The Shanahans are becoming victims of their own success, yes I agree ticketing and access to the ground was a problem today and has been for some previous games, but lets remember the times, not that long ago if you turned up early you'd get a game never mind a seat to watch.

Carol, I am sure is aware of the problems and will sort them out, just like she has with the rest of the club that she inherited from whatsit and the previous incumbents who spent zilch on the infrastructure.

If todays game had been a relegation battle against Stevenage a few years back we would have been lucky to get 3.5k and you could have strolled up at 2.55pm and breezed in, I know it's frustrating but lets give Carol the chance to get it right. 

 

 

Just can't please some , we have had this problem for years 

The paddock in general isn't fit for purpose (in the modern era) but without massive investment it won't change,  some believe there is a bottomless pit of money 

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1 hour ago, JAMO-IN-MEXICO said:

Sorry but the Club did put out inf that any unclaimed ST seats would be on general sale from the monday before the game mate. I agree that the Paddock is not fit to allow a good crowd in within a propr timescale. My old bug bear is how you can't get to the bogs because there's a mass blockage of people trying to use the food outlet. that's been going on forever! Not beyond the wit of a successful tech company to put in modern turnstiles with no attendant and auto scanners like at e.g. Rotherham. That one seemingly permanently shut stile at the Railway Paddock should be a prime candidate for such a conversion. And for good measure it will be wider to allow for the fact that the population is no longer in a post war, food austerity situation like it was when the ground was built. That would end the walk of shame for some people to need to be let in at the big gate after getting their ticket scanned. And before you think me unkind, I have done just that myself, especially with three layers and the big coat on!

Sorry Jami but the club definitely put out  info that all season tickets seats would be held until Friday the day before the game and then go on general sale on Saturday.  On Friday afternoon the ground planner showed the lorne street completely sold out then on Saturday morning lots of seats became available 

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Posted (edited)
54 minutes ago, KEV.WILLIE said:

Just can't please some , we have had this problem for years 

The paddock in general isn't fit for purpose (in the modern era) but without massive investment it won't change,  some believe there is a bottomless pit of money 

while The Paddock is I agree a victim of it's age and turnstiles at the ends of a full length stand will never work well, when I finally got to a turnstile yesterday at 3.15pm the poor girl had to attempt to scan my ticket 7 or 8 times to finally get the green flash or tick or whatever it is that let me in behind me.  Tried to scan, pressed on the screen, tried to scan again, and repeat several times while I'm stood there still with hundreds wating to get in.  And this was a ticket not on a screen, or home printed but purchased at the ticket office last week, so the quality of the image shouldn't be the problem.  the pace through the turnstiles is a fraction if what it needs to be and that's the technology being employed, hopefully a much easier fix.  I felt for the turnstile operators and stewards....the system they've been given is crap and it causes them and us bigger problems on top of the stand not really having enough entry points.

Edited by mattyboy

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3 hours ago, Playa Amodores said:

Phil, I understand you’re frustration and this problem was evident at the Sunderland game and even more so at the home game against Tranmere. This could have been due to the club not having all the turnstiles operating. The club did respond to this by opening another turnstile which eased the problem. I don’t know if any part of the turnstiles are listed and I’m intrigued as to what it’s got to do with the NCB, so if anyone knows can you post the reason, thank you.

if you say that the scanners weren’t working then ppl have had to pay fir the ticket to yesterday’s game, but what happens to the ten ticket card holders. It means they’ll be able to attend more than ten games and it won’t cost them any money. This obviously means the club will lose out, in the long run. My preference would to be to have them rebuilt out of the same old fashioned brick, I’ve little experience of the construction world but I think it may be referred to as London brick. Also make them one brick wider as in winter I layer up to the max so I’m not cold and it’s becoming a squeeze to get in, it’s an age thing not dietary. This will obviously benefit the club as ppl don’t  want to attend VP and be cold.

The ten card ticket will not count as the Brentford game was a cup match not a league match

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19 minutes ago, melv said:

The ten card ticket will not count as the Brentford game was a cup match not a league match

Good point, you’re not as daft as you look.

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1 hour ago, KEV.WILLIE said:

Just can't please some , we have had this problem for years 

The paddock in general isn't fit for purpose (in the modern era) but without massive investment it won't change,  some believe there is a bottomless pit of money 

It don't take a lot of money to have stewards directing supporters which queue they need to get in to get to their turnstile.The queues for this game  were going all over the place and crossing at one point.There was also queues side by side going in opposite directions.This has happened before not just the Brentford game.

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As I stated earlier, I was at the turnstile for the Railway Stand at 2:30pm. There was about eight or nine people ahead of me when I joined the queue. It took far too long to admit each individual person.

It took around three minutes for the ten people to get through that particular turnstile, meaning that, at that rate of entry, that turnstile had the capacity to let around 100 people into the ground between 2:30pm and 3pm.

I had a ticket, it was in perfect condition. It took the operator about 20 seconds to scan my ticket! 

So we either need to speed up the scanning of tickets or build and open around 80 turnstiles! 🙈

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15 minutes ago, valiant steve said:

Or get some supermarket staff enrolled on match days. They can scan one hell of a lot quicker that our turnstile operators! 

You must take into account there was a lot more than 8000 at the game carols maiden name must have been bell 

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