Jump to content

Northampton 1st game. Tickets


Recommended Posts

The standard with the ticket office is 5 rings and then straight to voicemail on a normal day, never mind during a rush for limited tickets. I'm sure we've had screenshots posted on here showing how people have tried to ring up like 60+ times without success. The system is really poor tbh, not even to have a queuing system by now is puzzling. Sort them out Carol. 

  • Like 1

Share this post


Link to post
Share on other sites

Years ago Ted asked me to hold while he checked something, forgot about me, then tried to send an outbound fax on the same line while I was still waiting patiently, then cut me off. Nothing ever really changes down the Vale. 

  • Haha 3

Share this post


Link to post
Share on other sites

It was explained to me that last weekend it was 4 serving over the counter and 1 picking up the phone. The one answering the phone had to take the order, process payment and then put tickets in envelope etc. Obviously when doing this they are then not answering other calls. 

You can see where the problem lies, its not through lack of staff but they just need a simple queuing system for telephone calls as Doha says....then at least even if you were 100th in the queue it was up to you whether to hold on rather than repeatedly trying to redial 

Share this post


Link to post
Share on other sites

I would think an online system for away tickets is more tricky than first imagined... Allocation can be variable and can come at short notice, complementaries, disabled access, concessions, "we want to sit together", "we dont want anything in front 3 rows" , failed card payments, capacity of website etc etc.

You must of experienced standing behind 'those people' in a queue before!

Its obviously 'doable' but presents more of a challenge

And anyway it would take away the fun of finally getting one 🙂

  • Thanks 1

Share this post


Link to post
Share on other sites

20 minutes ago, NicoInSheppey said:

An online system can’t be that hard either

Don’t know if you’re still struggling to get through but the club on Twitter did say to email ticketoffice@port-vale.co.uk and to be fair to them they called me back in about ten minutes to sort a ticket and that wasn’t long ago.

  • Thanks 1

Share this post


Link to post
Share on other sites

7 minutes ago, Guppys left peg said:

Don’t know if you’re still struggling to get through but the club on Twitter did say to email ticketoffice@port-vale.co.uk and to be fair to them they called me back in about ten minutes to sort a ticket and that wasn’t long ago.

I mailed them yes and Janet’s replied saying she’ll give me a call

Share this post


Link to post
Share on other sites

Managed to get a couple via the e-Mail suggestion and they called straight back! Apparently still under 300 remaining. I’d get in today for anyone thinking about it, as unless we sell out today I can’t see us getting the extra rumoured. 

  • Like 1

Share this post


Link to post
Share on other sites

Posted (edited)

I hate being critical of off-the-field stuff, but the lack of progress on ticket/databases is disappointing. Surely someone new is needed, with experience of that sort of field, to implement some change. Daft that we have Vale fans, wanting to chuck money at the club, sat on hold as one lone staff member answers and processes numerous phone calls.

There should be an easy online ticketing system, with details saved. There should be folks drafting in to work the phones for busy games. There should be more staff on the front desk to avoid silly queues for League 2 football matches. I don't feel any of this is too difficult/expensive to implement.

We should move towards a loyalty scheme (simple points allocation to your account every time you buy a ST, away ticket, or spend in the shop), which can be redeemed for either shop discounts or priority for away games. It wouldn't take much.

It'd be out of order if I was demanding vast investment into it all, but bar the loyalty scheme I've not suggested anything that would cost much money in the long run, and would probably offer a return on the investment very soon.

Edited by Joe B
  • Like 1

Share this post


Link to post
Share on other sites

6 minutes ago, Joe B said:

I hate being critical of off-the-field stuff, but the lack of progress on ticket/databases is disappointing. Surely someone new is needed, with experience of that sort of field, to implement some change. Daft that we have Vale fans, wanting to chuck money at the club, sat on hold as one lone staff member answers and processes numerous phone calls.

There should be an easy online ticketing system, with details saved. There should be folks drafting in to work the phones for busy games. There should be more staff on the front desk to avoid silly queues for League 2 football matches. I don't feel any of this is too difficult/expensive to implement.

We should move towards a loyalty scheme (simple points allocation to your account every time you buy a ST, away ticket, or spend in the shop), which can be redeemed for either shop discounts or priority for away games. It wouldn't take much.

It'd be out of order if I was demanding vast investment into it all, but bar the loyalty scheme I've not suggested anything that would cost much money in the long run, and would probably offer a return on the investment very soon.

Agreed on all that. For what it’s worth when the lady in the ticket office called me back earlier she did mention the club are looking at going to an online system for away tickets later this season though had some technicalities they needed to sort before rolling it out.

Share this post


Link to post
Share on other sites

20 minutes ago, Joe B said:

 Daft that we have Vale fans, wanting to chuck money at the club, sat on hold as one lone staff member answers and processes numerous phone calls.

That's the issue, you don't even get to sit on hold. You have to hang up and try again. Fortunately someone was able to physically go and and get some for me, not everyone living outside of the area is so fortunate. 

Share this post


Link to post
Share on other sites

450 left so 850 sold good effort that enjoy SVA .

I think come fri when they have to send tickets back there will be about a 1000 off you going going which is excellent on the whole and even then if last minute you can get remaining tickets at Northampton cabin UTV on the day I've just read 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Reporting Posts and Ignoring Users

    Admin don't read everything. Don't assume we'll spot rule breaking. Please report posts and we'll act on ASAP. If you're logged in use the orange report post button. If you're not logged in, please use the contact form

    If you can't get on with another user you can "ignore" them. Follow the link, type in their username and save - Click here

    Check with admin if you wish to sell/auction any items. We're happy to support good causes but check first - Contact us here

  • Friends of OVF




×
×
  • Create New...