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Jacko51

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18 minutes ago, geoff1 said:

continuous freezing and buffering last night unwatchable, no previous problems, spoilt night.😪😬:sos:

Agreed, it's a complete waste of money. If it wasn't for the fact that it would hurt the club financially, I'd be asking for a refund on my ST for every game I miss.

 

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1 hour ago, Andy Proctor said:

I wont pay 10 pounds to watch any of the games now I've had all these problems trying to watch them. I will use the code season ticket holders get to watch the home games for free but if it's anything like last night then we would only see half the match.

You watched “half the match”.......luxury 🙃

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I've watched every game home and away to date, and the only issue I get is when I try to watch via the Port Vale app. I would prefer to watch the game via the PV app cus I can then chrome cast onto the TV. The EFL app has some sort of security built in that does not let you use chrome cast. Only managed to watch 3 games so far via the PV app using chrome cast. As like many last night was struggling on the PV app just the dreaded spinning wheel, so I switched to the EFL app 5 mins before kick off and had no issues no buffering one of the lucky ones to be able watch the whole game albeit on my tablet not the TV. Just a tip to all that the EFL app seems more successful than the PV app for me anyway.

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It's the second time now for me, the first being the Crawley game.

It showed no Paypal payment option (which I have), I then paid on my credit card, got the link (ST £10 off) then it just buffered and froze on my PC screen.

I got some buffering images on my wife's ipad for some reason.

I did complain to Vale originally (v Crawley), based around the fact I've purchased x2 season tickets.

 

But to be brutally honest. It is a tin-pot piss poor service and product that embarrasses Port Vale, owners and fans.

We tried to phone and complain last night to ifollow, no contact, no reply. Disgrace.

 

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There's a typically vague statement from the EFL which I've reproduced here - https://www.onevalefan.co.uk/2020/10/football-league-issues-vague-statement-on-tuesday-nights-ifollow-issues/

Seriously, is any fan going to be reassured it won't happen again when they use phrases like “isolated technical issues” were to blame and they are “continuing to investigate”...

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1 hour ago, Fosse69 said:
10 hours ago, Jacko51 said:

Our next home league game is 14 November Tranmere, so plenty of time to sort it. I would hope that a club statement would give adequate notice to people who may want to change their Email address otherwise an automatic exercise.

An email has been sent out this morning.

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This whole issue is a festering sore.  There have been issues with this service since it started for non Saturday games back in August 2018.  For the provider to continue to specify "technical issues with the platform" is wholly unacceptable and nonsense.  The contract is with the EFL and the performance of the contractor has always been inconsistent and a significant number of users have not received what they paid for. What are the EFL going to do to ensure that every fan, throughout the country receives the service for which we pay?  The EFL is culpable here.  They need to launch a partnership with a professional provider not the bunch of inept amateurs with whom they chose to sign the contract.  I would anticipate that BT or Sky would be excellent partners technically.  EFL what are you going to do? When are you going to do it?...................I won't hold my breath waiting 😞

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